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On March 22nd, the peer-to-peer review platform, G2, released its Spring Report. These quarterly reports provide a clear overview of the CMP landscape. We are thrilled to announce that Didomi has been named as a “High Performer” in the G2 CMP Grid with an impressive performance! This is an incredible achievement for us which was made possible thanks to our customers and their precious reviews.
Summary :
- What is G2 and what is the Spring Report?
- Zoom on the Consent Management Platform Grid
- Didomi named a High Performer with a score of 4,5 out of 5
- The Customer Success Team, a pillar of Didomi’s success
What is G2 and what is the Spring Report?
G2 is the world’s largest tech peer-to-peer review marketplace. With the exponential growth in the number of SaaS products, this platform has become an essential part of the customer journey.
On G2, software companies can provide details about their products and receive reviews from current customers. This helps businesses better understand their positioning, as well as their customers' experiences.
When shopping for a new solution, G2 helps you pick the best software for your needs, thanks to the information provided by companies but especially thanks to the opinions shared by other consumers.
The G2 Report is a quarterly report (issued in March, June, September, and December) which helps you understand where a company stands in a given market compared to its competitors, using several tools such as:
- The Grid
- A scoring system
- Product profiles
- Satisfaction ratings
- Feature comparison
- Marketplace presence
Zoom on the Consent Management Platform Grid
The G2 CMP Grid ranks products based on the reviews collected on the platform. It's a quick and easy way to compare software and to have a comprehensive overview of the market.
You can find below the evolution of Didomi on the G2 Grid CMP between the Winter Report in November 2021 and the Spring Report in March 2022. We quickly made our way from the “Niche” category to the “High Performer” one, highlighting the fast rise of Didomi within the CMP landscape.
Didomi named a High Performer with a score of 4,5 out of 5
Didomi is now in the High Performer category, but what does it mean exactly?
In G2, the High Performers category is characterized by products with high customer satisfaction scores but a relatively lower market presence than market leaders. The satisfaction rating can be influenced by the quality of the reviews collected as well as the recency of the reviews.
We’d like to thank our loyal customers who took some time to share their precious feedback with the G2 community. This may look like a small action but it means a lot to the Didomi team and helps us to constantly optimize our products and services! Here is a sample of the reviews that we have received during the last quarter:
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Didomi's current score on G2 is 4,5 out of 5. Our CMP is ranked 10th out of the 110 companies included in this category.
G2 has 3 main scoring categories evaluated by the users when they leave reviews: Ease of use, Quality of support and Ease of setup. Discover the scores attributed to Didomi for each of these categories just below:
The Customer Success Team, a pillar of Didomi’s success
At Didomi, we value the hard work of our Customer Success Managers who are at the very core of our activity, in direct contact with our clients.
They ensure that our customers are always satisfied with our compliance solutions, helping them understand and keep track of data privacy regulations:
“Being a Customer Success Manager allows us to build a unique relationship with our customers by helping them solve their compliance issues and take control of our products. But also by answering any questions they may have and by improving their consent rate and data compliance strategy.” Marion L'helguen, Customer Success Manager
Didomi has grown a lot over the past few years, helping customers all around the world deal with a variety of local data privacy laws. Our international Customer Success department has been instrumental in this growth, as a diverse team of true local experts:
“As Customer Success Manager for Spain and Italy, it is extremely valuable for our clients to have a localized support team that knows accurately the market needs and legal aspects. Especially in the data privacy industry where regulations and laws can be completely different from one country to another.” Monica Del Ramo, Customer Success Manager
Our team of experienced Customer Success Managers is here to answer, support and solve any issues our clients might face:
“As a Senior Customer Success Manager with a product background, I can help our clients get a clear view and understanding of our products. I always do my best to meet all their needs and support them in their compliance challenges. Strengthening their relationship of trust with their own clients is really rewarding as a Customer Success Manager.” Lucille Dumas, Customer Success Manager
We are proud of our Customer Success team and would like to extend our gratitude to our customers for their G2 reviews, allowing us to reach the High Performer category. Next stop: the Leaders category!
